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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Aldo Johnson

July 30, 2025

5  out of  5
rating by Aldo Johnson
"Great Customer service and detail support"
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Charlene Autolino

July 14, 2025

5  out of  5
rating by Charlene Autolino
"Ricardo provide the ID Cards for one of my vehicles I needed immediately, appreciate the quick response!"
We responded:
"Hello Charlene, thank you so much for your five star review of our State Farm Agency more importantly for pointing out the great and exceptional service that Ricardo provided we appreciate your loyalty and business at the Chula Vista State Farm Fred Hetter, Agency"
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Erick Ramirez

July 8, 2025

5  out of  5
rating by Erick Ramirez
"Great to Deal . And always available when you need help. They keep informed as to any changes. And always good news to get discounts."
We responded:
"Thank you, Erick, for your positive feedback! I'm glad to hear you find our team helpful and always available when you need assistance. We strive to keep you informed and provide excellent service. Feel free to reach out for any insurance needs in the future! Frederick Hetter - State Farm Insurance Agent, Chula Vista, CA"
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Fabiola Mariel Rivera Espinoza

July 3, 2025

5  out of  5
rating by Fabiola Mariel Rivera Espinoza
"Excelente que tengan opcion de atencion en Español y recibi un gran servicio y seguimiento del ejecutivo que me atendio Ricardo Ortiz. Muchas gracias"
We responded:
"Hello Fabiola, thank you so much for your five star review of the Chula Vista State Farm Agency Fred Hetter. Also more importantly, thank you for providing extra notes as to the great spectacular service that Mr. Ortiz provides. We take a lot of pride and having high-quality members in our agency and appreciate you taking time out of your busy schedule to acknowledge our team member specifically. Thank you for trusting us with your auto insurance at the Chula Vista State Farm Fred Hetter agency."
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Armida Campos

June 25, 2025

5  out of  5
rating by Armida Campos
"Great Service.."
We responded:
"Hello Armita, thank you so much for taking time out of your busy schedule to provide us with a five star review. We thank you for your loyalty and more importantly for sticking with us in the ups and downs of the insurance industry at the Chula Vista State Farm auto insurance agency Fred Hetter."
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Salvador Arroyo

June 18, 2025

5  out of  5
rating by Salvador Arroyo
"State Farm always goes above and beyond!"
We responded:
"Hello Salvador, thank you so much for taking time out of your busy schedule and give us a five star review. We appreciate you and your loyalty to the Chula Vista Fred Hetter, State Farm, Agency"
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Blanca Cesena

June 10, 2025

5  out of  5
rating by Blanca Cesena
"Great service"
We responded:
"Hello Blanca, thank you so much for taking time out of your busy schedule to thank us and give us a five star review. We know you have many choices and appreciate you trusting State Farm Chula Vista Fred Hetter agency for your insurance needs. We thank you for your loyalty and commitment to our agency and are happy that you are willing to give us a five star review much appreciated"
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kealoha wong

June 6, 2025

3  out of  5
rating by kealoha wong
"I have been a customer of this office when it was Nick Olson starting in 1992. The staff there was excellent and I never had any issues. Since it was sold a few years back I have had nothing but problems with this new ownership. They would call me every 3 months to prove my mileage. One time we got disconnected and they never bothered to call back so they up my mileage from 3000 to 10,000 mi a year which made my policy double. When I called them back to fix the issue it would take another month to correct itself and then they were end up raising my rates anyway because they said previously I was only being billed at 300 miles a year. I don't believe this because I had to call in my mileage every 3 months and it would show I'm not driving 300 miles a year. The staff there seems to not care about anything but collecting your money. I have since gone with AAA after over 30 years of being with them I was driven away by poor customer service"
We responded:
"Hello Kealoha, First off I want to thank you for being a loyal customer to State Farm Chula Vista for over 30+ years. I want to apologize for not meeting your expectations. Although you have moved to AAA, keep in mind, if you consider State Farm, we will honor your loyalty within a year of cancellation which is a huge discount. Please consider our office or any other State Farm office for your future insurance needs. We have met to discuss your situation and have a plan to work with clients to better serve our community. I thank you for your review and hope to see you come back to State Farm may it be our agency or any other agency. "
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Dayna Kitchen

June 6, 2025

5  out of  5
rating by Dayna Kitchen
"I had a great experience with Ricardo Ortiz, he deliberes a great service"
We responded:
"Good morning Dayna, Thank you for your five star review of Chula Vista State Farm agent Fred Hetter agency. We truly appreciate it and more Importantly in recognizing Ricardo as a spectacular part of the team. We appreciate him being a part of the team and exceeding expectations. Your State Farm agent Fred Hetter "
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Alejandra Romandia

June 6, 2025

5  out of  5
rating by Alejandra Romandia
"Excelente servicio y asesoría, muy buena energía"
We responded:
"Hola Alejandra, Muchas gracias por tomar tiempo en darnos un review de 5 estrellas y por tener su seguro de coche con State Farm Fred Hetter Chula Vista. Saludos. "
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ALEJANDRO RIVAS

June 6, 2025

5  out of  5
rating by ALEJANDRO RIVAS
"Ricardo brinda un servicio sobresaliente. Estoy muy agradecido!"
We responded:
"Hola Alejandro, Muchas gracias por darnos un 5 star review y por darnos saber lo afortunado que estamos por tenet a Ricardo en nuestra oficina. Gracias por tener la confianza con su seguro de coche con State Farm Chula Vista Fred Hetter! Saludos y gracias "
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Mia Flores Palacios

June 4, 2025

5  out of  5
rating by Mia Flores Palacios
"Excelente agente Ricardo, super atento y servicial!"
We responded:
"Home Mia, Muchas gracias por darnos un review de 5 estrellas y por darnos saber que Ricardo es un gran agente. A la orden State Farm Chula Vista Fred Hetter"
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Laura Paulina Ackerman Valdez

June 4, 2025

5  out of  5
rating by Laura Paulina Ackerman Valdez
"Ricardo siempre está al pendiente de todo, su servicio ha sido excelente!"
We responded:
"Hola Laura, Gracias por darnos un 5 star review y gracias por compartir palabras positivas sobre Ricardo. Gracias por tener sus coches con Nosotros. Saludos. Fred Hetter State Farm Chula Vista "
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Ariadna Romandia

June 4, 2025

5  out of  5
rating by Ariadna Romandia
"Ricky el mejor asesor ! Gracias"
We responded:
"Hola Ariadna, Thank you for your five star review of State Farm Fred Hetter Chula Vista and trusting us with your auto insurance needs "
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Aesthetic Finds

June 4, 2025

5  out of  5
rating by Aesthetic Finds
"My State Farm agent Ricardo made everything easy and explained my options clearly. Fast responses and no pressure. Highly recommend."
We responded:
"Hello Carlos, thank you so much for taking time out of your busy schedule to write a five star review of the agency. More importantly for recognizing Ricardo for his efforts and trying to deliver above exceptional customer service. Your loyalty and commitment to our agency is greatly appreciated your State Farm agent, Chula Vista, Fred Hetter"
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Andrea Armas

June 4, 2025

5  out of  5
rating by Andrea Armas
"Me siento muy agusto con el servicio que Ricardo siempre da, muchas gracias!"
We responded:
"Hello Andrea, thank you so much for your five star review and taking time out of your schedule to share with everybody. What your thoughts are on our Agency we take a lot of pride and taking care of you with your auto insurance and appreciate your loyalty."
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Damaris Garcia

June 4, 2025

5  out of  5
rating by Damaris Garcia
"Siempre muy amables y siempre contestando toda dudas."
We responded:
"Hola Damaris, Gracias por el review de 5 estrellas! Saludos. "
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Linda Cerón

June 4, 2025

5  out of  5
rating by Linda Cerón
"Excelente servicio. Muy agradecida por el trato profesional de Ricardo."
We responded:
"Hello Linda, Thank you in taking time out of your busy schedule to give State Farm Chula Vista Fred Hetter a five star review and more importantly recognizing Ricardo for his great customer service skills. We appreciate you Chula Vista State Farm Fred Hetter agency "
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Guadalupe González Raphael

June 3, 2025

5  out of  5
rating by Guadalupe González Raphael
"He sido cliente por más de 30 años y la atención es excelente"
We responded:
"Hello Guadalupe, thank you so much for your five star review and sharing as to how great our service has been. We take pride at the Chula Vista State Farm, Fred Hetter agency in taking care of our customers auto insurance and life insurance needs. We appreciate your business thank you. Chula Vista State Farm Fred Hetter Agency"
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GABRIELA RAMIREZ - RUIZ

June 3, 2025

5  out of  5
rating by GABRIELA RAMIREZ - RUIZ
"Excelente"
We responded:
"Hello Gabriella, thank you so much for your five star review of your Chula Vista State Farm Agency Fred Hetter. We take pride in being your first and best choice. State Farm Chula Vista Fred Hetter agency"
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Martha Valenzuela

June 3, 2025

5  out of  5
rating by Martha Valenzuela
"Excelente servicio"
We responded:
"Hello Martha, thank you so much for taking time out of your busy schedule and giving us a five star review. Here at Chula Vista, State Farm Agency Fred Hetter we make sure we do the best that we can to help our policyholders have the best coverages that fits their needs. Thank you for trusting us with your auto insurance needs. State Farm Chula Vista Fred Hetter agency "
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lourdes rabago

June 3, 2025

5  out of  5
rating by lourdes rabago
"Gracias Ricky Ortiz por tu atención y trato para con nosotros"
We responded:
"Hola Lourdes. Muchas gracias por tomar tiempo para darnos 5 estrellas!!! Un placer"
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Olimpia jaramillo

June 2, 2025

5  out of  5
rating by Olimpia jaramillo
"Una excelente experiencia con Ricardo Ortiz. Muy amable, conocedor y dispuesto a darme lo mejor en mi cobertura asegurada . Altamente recomendable"
We responded:
"Hello Olympia, hope all is well. Thank you so much for taking time out of your busy schedule to write a five star review of your State Farm Chula Vista Agency Fred Hetter. We take pride in taking care of our customers insurance needs and no, you have any choices. Thank you for your loyalty to the Chula Vista, Fred Hetter, State Farm, Agency"
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Cristian Anaya

June 2, 2025

5  out of  5
rating by Cristian Anaya
"Si servicio ha sido excelente!"
We responded:
"Good afternoon Christian thank you so much for taking time out of your busy schedule to give us a five star review. We appreciate you. Fred Hetter Chula Vista State Farm agency "
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Alex Quijano

June 2, 2025

5  out of  5
rating by Alex Quijano
"Excellent service! Really smooth process!"
We responded:
"Good afternoon Alex thank you so much for giving your State Farm agent and Fred Hetter Chula Vista agency a five star review. We know you took time out of your busy schedule to provide this positive feedback and appreciate you trusting us with your auto insurance and life insurance needs. Your State Farm Chula Vista agency "